Terms of service

Last updated: June 22, 2026

These Terms and Conditions ("Terms") govern your use of psoutdoornumber.uk (the "Website") and any purchases made from P&S Outdoor Timber Products Ltd ("we", "us", or "our").

By accessing our Website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.

Eligibility

You must be at least 18 years old to use our Website or place an order.

By placing an order, you confirm that all information you provide is accurate and complete.

Products and Availability

We sell home and garden furniture for delivery within the United Kingdom only.

We make every effort to ensure that product descriptions, images, dimensions, specifications, and pricing are accurate. However, slight variations in colour, texture, grain, or finish may occur due to differences in screen settings, natural materials, or manufacturing processes.

All products are subject to availability.

We reserve the right to discontinue products or limit quantities at any time without prior notice.

Pricing and Payment

All prices displayed on our Website are shown in British Pounds Sterling (GBP).

Shipping charges and any applicable taxes will be clearly displayed during checkout before you place your order.

Payment must be received in full before your order is processed and dispatched.

We reserve the right to correct pricing errors, inaccuracies, or omissions at any time. If a pricing error affects your order, we will contact you before processing it.

Order Acceptance

After placing an order, you will receive an order confirmation email acknowledging receipt of your order.

This confirmation does not constitute acceptance of your order.

A contract between you and us is formed only when your order has been dispatched and you receive a shipping confirmation email.

We reserve the right to refuse or cancel orders at our discretion, including in cases involving suspected fraud, inaccurate information, stock shortages, or pricing errors.

Shipping and Delivery

Orders are processed within 1–2 business days, excluding weekends and UK public holidays.

Our daily order cut-off time is 5:00 PM (UK time).

Orders are shipped via DHL, with an estimated transit time of 3–5 business days.

A flat shipping fee of £35.90 applies to all orders.

Once your order has been dispatched, you will receive a tracking number by email.

For more information, please review our Shipping Policy.

Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return and Refund Policy.

Customers may request a return within 30 days of delivery, subject to the conditions outlined in our Return and Refund Policy.

Custom-made or personalised items are non-returnable unless faulty or damaged upon arrival.

Customer Responsibilities

You are responsible for ensuring that:

The delivery address provided is accurate and complete
The products you order are suitable for your intended use and available space
You inspect products upon delivery and notify us promptly of any issues

Failure to provide accurate information may result in delays or additional charges.

Intellectual Property

All content on this Website, including text, graphics, logos, images, product descriptions, and website design, is owned by or licensed to P&S Outdoor Timber Products Ltd and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any content without our prior written consent.

Limitation of Liability

Nothing in these Terms excludes or limits any rights you have under applicable consumer protection laws.

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of the Website or purchase of our products.

Our total liability for any claim relating to an order shall not exceed the amount paid for the relevant product.

Website Availability

We do not guarantee that the Website will always be available, uninterrupted, secure, or error-free.

We reserve the right to modify, suspend, or discontinue any part of the Website without notice.

Privacy

Your use of our Website is also governed by our Privacy Policy and Cookie Policy.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

P&S Outdoor Timber Products Ltd

Address: Unit 2 Bellmoor Industrial Estate, Retford DN22 8SG, United Kingdom

Email: support@psoutdoornumber.uk

Phone: 07498 527335

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