Privacy policy

Last updated: June 22, 2026

This Privacy Policy describes how P&S Outdoor Timber Products Ltd ("we", "us", or "our") collects, uses, stores, and shares your personal information when you visit, use, or make a purchase from psoutdoornumber.uk (the "Website").

By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

Eligibility

Our Website is intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from anyone under the age of 18.

Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

Full name
Billing and shipping addresses
Email address
Telephone number
Account login details
Order history
Customer support communications

Information Collected Automatically

When you visit our Website, we may automatically collect certain information, including:

IP address
Browser type and version
Device information
Operating system
Website usage data
Pages viewed and links clicked
Date and time of visits

This information is collected through cookies and similar technologies.

How We Use Your Information

We use your personal information to:

Process and fulfil orders
Manage your account
Provide customer support
Communicate about your orders
Detect and prevent fraud
Improve our Website and services
Analyse Website performance and customer behaviour
Comply with legal obligations
Measure the effectiveness of our advertising campaigns

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and understand how our Website is used.

Cookies may be used to:

Enable essential Website functions
Remember your preferences
Analyse traffic and user behaviour
Measure advertising performance

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect Website functionality.

Analytics and Advertising

We use the following third-party services:

Google Analytics to understand how visitors use our Website
Google Ads Conversion Tracking to measure the effectiveness of our advertising campaigns

These services may collect information about your interactions with our Website, including pages visited, time spent on pages, and actions taken.

For more information about how Google uses data, please visit: https://policies.google.com/technologies/partner-sites

You can opt out of Google Analytics by installing the browser add-on available here: https://tools.google.com/dlpage/gaoptout

How We Share Your Information

We only share your personal information when necessary to operate our business and provide our services.

We may share your information with:

Shopify, our e-commerce platform provider
Payment processors to complete transactions
DHL and other logistics providers for order delivery
Analytics and advertising providers
Professional advisers and legal authorities where required by law

We do not sell your personal information to third parties.

Data Storage and Security

Customer information is securely stored within our Shopify platform and trusted service providers.

We implement reasonable technical and organisational measures designed to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

Fulfil the purposes outlined in this Privacy Policy
Comply with legal, accounting, and regulatory obligations
Resolve disputes and enforce our agreements

Your Rights

Depending on your location and applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to processing
Withdraw consent where processing is based on consent
Request a copy of your information in a portable format

To exercise your rights, please contact us using the details below.

Third-Party Links

Our Website may contain links to third-party websites, including our social media pages.

Our Facebook page:

https://www.facebook.com/pstimberretford

We are not responsible for the privacy practices of third-party websites.

International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

P&S Outdoor Timber Products Ltd

Address: Unit 2 Bellmoor Industrial Estate, Retford DN22 8SG, United Kingdom

Email: support@psoutdoornumber.uk

Phone: 07498 527335

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